Survey - Opera Passage

Share your impressions of your stay with us

Please fill out a short survey about your stay at our hostel.

Check-in date

Room number

Sex

Female

Male

Other

Your age?

18 - 40

41 - 60

> 60

Country of residence

Overall stay experience

Scale from 1 to 10 (where 1 is the lowest rating and 10 is the highest)

How satisfied were you with your stay with us?

1 2 3 4 5 6 7 8 9 10

Did your visit to Opera Passage meet your expectations?

1 2 3 4 5 6 7 8 9 10

Please rate your overall stay experience.

1 2 3 4 5 6 7 8 9 10

Any comments?

Staff Service

Scale from 1 to 10 (where 1 is the lowest rating and 10 is the highest)

How professional and courteous was our staff?

1 2 3 4 5 6 7 8 9 10

Did you feel genuinely cared for by our team?

1 2 3 4 5 6 7 8 9 10

Did our team respond promptly to your requests?

Yes No I had no requests

How quickly did our staff respond to your requests?

1 2 3 4 5 6 7 8 9 10

Any comments?

Cleanliness

Scale from 1 to 10 (where 1 is the lowest rating and 10 is the highest)

How satisfied were you with the cleanliness of your room?

1 2 3 4 5 6 7 8 9 10

Was the bathroom and its fixtures in excellent condition?

1 2 3 4 5 6 7 8 9 10

How clean were the hotel's public areas?

1 2 3 4 5 6 7 8 9 10

Did you notice any unpleasant odors in your room or anywhere in the hotel?

1 2 3 4 5 6 7 8 9 10

Any comments?

Room Comfort

Scale from 1 to 10 (where 1 is the lowest rating and 10 is the highest)

How would you rate the quality of your sleep (mattress, pillows, bed linen)?

1 2 3 4 5 6 7 8 9 10

Was the room temperature comfortable for you?

1 2 3 4 5 6 7 8 9 10

How convenient and functional was the workspace in your room?

1 2 3 4 5 6 7 8 9 10

Please rate the quality and stability of the Wi-Fi connection.

1 2 3 4 5 6 7 8 9 10

Please rate the functionality of the bathroom.

1 2 3 4 5 6 7 8 9 10

Did all room equipment function properly (Wi-Fi, air conditioning, TV)?

1 2 3 4 5 6 7 8 9 10

Any comments?

Dining / Breakfast (if applicable)

Scale from 1 to 10 (where 1 is the lowest rating and 10 is the highest)

Please rate the variety of breakfast dishes.

1 2 3 4 5 6 7 8 9 10

How fresh were the food products offered?

1 2 3 4 5 6 7 8 9 10

How would you rate the taste of the dishes served at our partner cafés?

1 2 3 4 5 6 7 8 9 10

Please rate the professionalism of the waitstaff and the quality of service.

1 2 3 4 5 6 7 8 9 10

Any comments?

Likelihood of Recommendation

Scale from 1 to 10 (where 1 is the lowest rating and 10 is the highest)

How likely are you to choose our hotel again for your next visit?

1 2 3 4 5 6 7 8 9 10

How likely are you to recommend us to your friends or colleagues?

1 2 3 4 5 6 7 8 9 10

What could we improve for your next visit?

What was the most memorable part of your stay ("WOW moment")?

Would you like to recognize a member of our team for exceptional service?

What service or amenity did you miss the most?

How did you make a reservation at our facility?

On the property's website

On portal booking.com

By phone

Personally

By other means

What factors were most influential in choosing our facility? (please mark up to 3)

Facility amenities and services

Online reviews

General impression

Price

Facility rating

Breakfast availability

Location

What is the purpose of your trip?

Tourism/recreation/leisure

Business trip/work

Visiting family/friends

Stopover on a future trip

Events

Other